General rule
Returns and refunds are reviewed case-by-case because seed products and agricultural catalogue items may be batch-sensitive, packaging-sensitive and usage-sensitive.
Refund approval depends on product condition, unopened packaging, order status, delivery evidence and support verification.
Eligible cases
Wrong product delivered.
Product missing from the shipment.
Damaged package reported with clear opening video/photos within the support timeline.
Duplicate payment or payment captured without confirmed order.
Order cancelled by the store due to unavailability.
Non-returnable or restricted cases
Opened, used, tampered, repacked or partially consumed products.
Products damaged after delivery due to storage, moisture, mishandling, heat, pest exposure or customer-side conditions.
Requests made without order number, delivery proof or required evidence.
Germination, yield, crop outcome or field performance claims that depend on soil, climate, water, storage, pest, fertilizer or cultivation practice, unless the manufacturer/store specifically accepts responsibility.
Refund method and timeline
Approved prepaid refunds are normally processed to the original payment method or a verified bank/payment account as operationally feasible.
COD refunds may require bank/UPI details from the verified customer.
Refund timelines depend on bank, payment gateway and internal review.
Return shipping
If the return is approved due to store error, the store may arrange reverse pickup or provide return instructions.
If the customer selected a wrong product or address, return shipping charges may be deducted where applicable.