Escalation process
Step 1: Raise a support request with order number and registered email.
Step 2: If unresolved, reply to the same email thread with additional evidence and escalation request.
Step 3: Management review may be initiated for payment, delivery, refund or compliance matters.
Grievance contact
Primary support and grievance email: accounts@infinityroots.shop
Business entity: INFINITY TEXTILES
Address: GROUND FLOOR SHOP NO 86, OM HEERA PANNA PREMISES CO-OP HSG, OPP CAFE SAFAR HOTAL, ANDHERI WEST, MUMBAI - 400053
Fair use
Abusive, threatening, fraudulent or spam support requests may be restricted while genuine order concerns will continue to be reviewed.