Before dispatch
Customers may request cancellation before dispatch from the Track & Support page or by email.
Cancellation is not guaranteed until the store confirms that the order has not been packed, handed over or shipped.
After dispatch
After dispatch, cancellation may be treated as return/refund request and will be subject to courier status, product category and condition.
COD refusal after dispatch may affect future COD eligibility.
Store initiated cancellation
The store may cancel orders due to failed email verification, failed payment, suspected fraud, incorrect pricing, stock unavailability, serviceability issue, repeated COD refusal, abusive behaviour or compliance concern.
Payment reversal
For prepaid orders cancelled before dispatch, refund will be initiated after payment reconciliation and internal approval.